Support

Get help with Nitro.

Most questions are already answered — genuinely, not as a formality. Before you write in, it's worth a look.

Check the FAQ Documentation

Getting in touch

Write in.

Tell us what's happening and we'll reply by email. The form below reaches the same place as [email protected], so use whichever you prefer.

What happens next

you send we read we reply

No ticket numbers and no queue position. There's no fixed response time we can promise you, so this shows the order, not a clock.

What to include

Five things that save a round trip.

  • The store URL — the storefront domain Nitro is installed on.
  • Your OpenCart version.
  • Your PHP version.
  • The theme you run, and whether it is Journal3.
  • Nitro's settings export, from the dashboard.

Still stuck?

Send us the details.

Everything above, in one message. We read all of them.